Whoosh Balloon — Support

Last updated: 14 April 2026

Get in touch

For bug reports, refund requests, feature suggestions, or anything else:

Email: saimcan.sesigur@gmail.com

We aim to respond within 48 hours on business days.

I bought "Remove Ads" but still see ads on my other device.: Open the in-app Settings screen and tap Restore Purchases. Your purchase is tied to your Apple ID and will restore on any device signed in with the same account.
The game isn't loading / crashes on start.: Try these in order: (1) Force-quit the App and reopen. (2) Restart your device. (3) Delete and reinstall the App from the App Store — your high score and leaderboard entry are tied to your Apple ID-associated player ID, not the install, so they won't be lost.
My leaderboard name shows as something I didn't choose.: If you didn't enter a display name, the App assigns a random handle. You can change it anytime from the Settings screen.
How do I disable ads without paying?: Ads are how the free version of the game is supported. You can turn off personalized advertising in iOS Settings → Privacy & Security → Tracking → Whoosh Balloon. You will still see non-personalized ads. To remove ads entirely, purchase the "Remove Ads" in-app purchase.
I want my data deleted.: Email saimcan.sesigur@gmail.com with the subject line "Data Deletion Request" and include the display name you used on the leaderboard. We will remove your leaderboard entry within 30 days. Local data is removed automatically when you delete the App from your device.
Where's the privacy policy?: https://saimcan.github.io/whoosh-balloon-legal/

The game requires an internet connection to submit scores to the leaderboard. You can still play offline; scores will be submitted when connectivity returns.
The App requires iOS 14.0 or later.

Whoosh Balloon is developed independently by Saimcan Sesigur. If you enjoy the game, please leave a review on the App Store — it genuinely helps.